Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
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Prompt Delivery and professional packaging
Through our long-term relationship with UPS, FedEx, DHL and many other world-class carriers, we can offer an array of shipping options. Our warehouse staff will package all goods to our exacting requirements. Before shipping your items will be thoroughly inspected and secured. We deliver to thousands of customers every day across various countries. This is a sign of our dedication to being the largest online retailer globally. These warehouses are in Europe in the same way as they are in the USA.
It is important to note that orders with more than one item are processed according to the specific item.
We will thoroughly inspect all items before sending. The majority of orders will be delivered within 48 hours. It is expected that delivery will take between three and seven days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we cannot completely manage our stock. Actual stock levels may fluctuate at any time. Please be aware that it's possible that your order could be out of stock after you've placed your order.
Our policy lasts 30 days. We cannot return or exchange your purchase after 30 days from the date of purchase.
In order to be eligible for a return the item must be in good condition and in the same state as when you received it. It must also still be in the original package.
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